After a 2.1.5 to 2.3.0 upgrade of Companion, streamdeck buttons could not trigger any event on Multicam. Issue #5571
Situation
On a NUC, the user cannot trigger event to the MulticamBOX through the Streamdeck or even through the Emulator.
But, by swagger, the multicamBOX is reachable.
Solving steps
Companion buttons configuration could have been corrupted through the upgrade
- Access to NUC and multicamBOX through Teamwviewer
It will be necessary to test the process. - Go to Companion GUI
Notification zone > companion/bitfocus > Right click > Launch GUI - Show Buttons Tab
- Select a button
It should show buttons mapping informations - Test it through the Emulator
It should work : now the button was "selected", his mapping was refreshed - Repeat 4. et 5. step for each buttons.
If you are sure of the solving effect, it will be necessary to repeat only the 4th step.
Conclusion
After this (long) process, the issue should be solved
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